K2 Plugins – Toolkit for WordPress

Personalized Chatbots for WordPress Website

Personalized Chatbots for WordPress Website

Did you find the chatbot on a website useful and  want the same for your website? We are here to help as chatbots are no more limited to companies with wallets big enough to hire chatbot developers.

With this blog, you can:

  1. Create personalized chatbots that match your business
  2. Get them up and running without coding in less than15 minutes
  3. Pay as low as $0 for a chatbot forever

But..What is a chatbot?

A chatbot is a computer software application designed to simulate a human to human conversation. It is made possible through pre-set answers or these chatbots interpret the words given in the questions asked. 

Chatbots, short for Chatterbots, are used for messaging service of websites, mobile apps etc. The chatbots convert website visitors into customers by engaging them in a conversation rather than filling boring forms.

Choosing the best WordPress chatbot plugin depends on the following factors:

  1. Requirements
  2. Budget
  3. Knowledge level.

Let’s create our chatbot with different plugins in less than 15 minutes each and a chatbot with the following functionalities:

  1. Welcome the visitor 
  2. Collect their name/email address

Ready? Let’s get to it.

This live chat plugin is used to start a personal conversation with visitors and turn them into leads. This popular plugin offers the following features:

  1. Customizable chat box
  2. Customer satisfaction rating
  3. Automatic messages
  4. Mobile apps
  5. Shortcuts (canned responses)
  6. Detailed statistics
  7. Easy integration with WordPress
  8. Visitor recording (session replay)
  9. Online support in 7 languages
  10. Detailed customer info integration with WooCommerce

One of the best parts of this plugin is that it is user friendly and offers a free package forever for 3 agents. 

Now, we show you the step by step setup of this plugin to have your own chatbot integrated with your WordPress website. 

We integrate it with our Holiday Homes, a platform to provide quality short-term rentals with superior customer services. In step 1, we install and activate the plugin through Plugins -> Add new menu as shown in fig(a).

Fig a. Installing Smartsupp Live Chat plugin

Next, we need to create pages for each of these categories and add the shortcode:                                                                                                                                                                                   [connections categories_in=X] 

Where X is to be replaced by the ID number of the category. We have shown the Affiliate Marketing page in fig(b) for your reference.     

Fig b. Activating Smartsupp Live Chat plugin

In step 2, we login to Smartsupp account by Creating a free account or Connecting an existing account as of fig(c).

Fig c. Smartsupp account


Once the account is created, we see the page via Smartsupp Chat menu shown in fig(d).

Fig d. Smartsupp Chat page

Tadaaa! It’s that simple to now view Smartsupp Chat on your website within minutes. Now we can Sign in to Smartsupp to start chatting with our website visitors. Using its Settings, we can set up the visibility and design of the Chat box as shown in fig(e).

Fig e. Smartsupp Settings

Our final Smartsupp Chatbot is shown in fig(f).

Fig f. Smartsupp Chatbot

Collect.chat is another free and effective plugin to integrate a live chat on a WordPress website that requires no coding and a stunning user experience.

You can engage your website visitors in an automated conversation with this plugin. To set this plugin up and running, install and activate it via Plugins -> Add New menu. Next, we need to Sign up or log in as shown in fig(g).

Fig g. Collect.chat Sign up

After signing up, log in to your account and head over to Collect.chat Dashboard. To use the drag and drop bot builder,  go to Build -> Design menu. We are able to see the page as of fig(h).

Fig h. Collect.chat drag and drop bot Builder

From this page, we can change the Position, Style, Welcome Message, Avatar and Theme of the chatbot with over 50+ available templates. In the next step, go to the Build -> Script menu to make the bot more human-like. We added the fields as shown in fig(i).

Fig i. Collect.chat Script

Now to integrate this chatbot with your WordPress website, Copy the code from Build ->Share page as shown in fig(j) and in the WordPress Admin, Settings -> Collect.chat menu, paste it in the script field and ‘Save’ changes.

Fig j. Collect.chat Share code

Woohoo! Now we can view and chat with our wonderful Collect.chat bot. With this plugin, we can get advanced reports making us able to gather metrics and insights on the go. It also has a multilingual feature translating the bot to the language of your choice with instant notifications.

3. Tidio

Tidio is another way to boost your conversations with visitors on your website. 

In step 1, install and activate the plugin from the WordPress Admin panel Plugins -> Add New section as shown in fig(k).

Fig k. Installing Tidio Live Chat plugin

After activating the plugin, we are prompted to Create your free Tidio account as shown in fig(l).

Fig l. Creating a free account on Tidio

Once we log in, we can see a dashboard as of fig(m).

Fig m. Tidio Dashboard

Now, we can add a chatbot from the left section of our admin panel as of fig(n).

Fig n. Tidio chatbots

We can add a bot from Ready to use templates -> Add this Bot button. 

Congratulations! We have just made our chatbot using Tidio Plugin. We can test it out by clicking on the Test it out button as of fig(o).

Fig o. Testing the Tidio chatbot

Tidio Live Chat plugin offers the following features:

  1. Drag-and-Drop Chatbot Editor
  2. WordPress Visitor Tracking and Custom Bot Behavior
  3. Customization of WordPress Chat Widget 
  4. WooCommerce Chatbots

Overall, the plugin adds to the quality of your site and makes the user experience effective.

Other Chatbot Plugins

Apart from these three plugins, there are many useful free and paid chatbot plugins available to be integrated with a WordPress website. Some of these plugins are:

  1. IBM Watson Chatbot
  2. LiveChat
  3. LiveAgent
  4. Chaport
  5. Intercom
  6. Freshchat


If you are a beginner looking for free options, we highly recommend Smartsupp and Collect.chat but if you want to add survey forms to a live chat session to evaluate your support team, LiveChat plugin is a good option with its breakneck speed.

To use a chatbot alongside a tool to generate leads, support assistant, marketing automation, and user-engagement software, Intercom is your go-to plugin.

You can contact us for support required for your chatbot. Do let us know your thoughts about the best chatbot plugin that meets your requirements in the comments section.